Survival guides · Family & Communication

Comfort Someone in Shock

WHEN TO USE THISSomeone is overwhelmed. You don't need training to help — just to be there.

1. Approach gently

   • Calmly. Say who you are.
   • Ask simple things: "Are you hurt?" "Can I sit with you?"
   • Don't force talk — some people need someone there, not someone talking.
   • Ask before you touch.

2. Meet the basics

   • Water, food, a blanket, a phone to call family.
   • Away from danger and from anything upsetting to see.
   • A calm, steady voice.
   • "It makes sense you feel this way."
   • Not "I know how you feel" or "It could be worse." Listen more than you talk.

3. Connect them

   • Help them reach family or friends.
   • Point them to shelter, medical care, help that's available.
   • Alone? Help them find a shelter or a group.
   • Just staying with them while they wait or call is help.

4. Know your limits

   • You're not their therapist. Don't dig for details.
   • Don't promise "everything will be fine."
   • Talking about suicide, violent, or out of touch with reality? Stay with them. Call or text 988 if there's service; 911 if they're in danger.
   • Look after yourself too — this is draining.

Sources: SAMHSA Psychological First Aid Field Operations Guide · National Child Traumatic Stress Network PFA

General information to help in an emergency — not a substitute for training or professional care.